General Terms and Conditions of Sale

Savoie City Tours is a French limited liability company (SARL) with share capital of €3,000, whose registered office is located at 50 B Avenue Jean Moulin, 73200 Albertville, France, and which is registered with the Chambéry Trade and Companies Register under number B 919 253 963.

VAT number: FR06919253963.

SARL Savoie City Tours provides passenger transport services with professional drivers, exclusively on the basis of a prior booking and subject to availability.

Savoie City Tours operates, in particular, under the regulations applicable to public road passenger transport and private hire vehicles with driver (VTC – voiture de transport avec chauffeur), in accordance with the licences, registrations and authorisations applicable to the services provided.

The company may perform services directly or, where necessary, entrust their performance to independent transport partners holding the required licences and insurance.

By using the services of Savoie City Tours, the customer acknowledges that they have read and accepted these General Terms and Conditions of Sale without reservation.

Any payment made in connection with a booking also constitutes acceptance of these General Terms and Conditions of Sale.

1 – Purpose and activities of Savoie City Tours

SARL Savoie City Tours provides passenger transport services with professional drivers using vehicles suited to the service booked.

Its activities may include:

  • public road passenger transport using vehicles with no more than nine seats, including the driver;
  • private hire vehicle with driver services (VTC).

There is no minimum number of passengers required. A service may be booked for a single passenger, subject to the capacity of the vehicle booked.

All services are provided exclusively on the basis of a prior booking.

2 – Booking and organisation of the service

Savoie City Tours provides transport services using recent vehicles suited to its customers’ requirements, including saloons and minivans.

The company may use subcontractors where it is unable to perform a service itself. In such cases, Savoie City Tours selects a professional transport provider holding the appropriate licences and insurance and whose service standards are compatible with those of Savoie City Tours.

Customers may request a booking via:

  • the website: www.savoiecitytours.com;
  • telephone: +33 7 69 24 49 68;
  • email: contact@savoiecitytours.com;
  • SMS or any other communication method offered by Savoie City Tours.

The customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete.

The customer must provide, in particular:

  • the exact pick-up location;
  • the destination;
  • any intermediate stops;
  • the date and time of the transfer;
  • flight information where applicable;
  • the number of passengers;
  • the number and ages of children or babies;
  • any child seat requirements;
  • the number and type of luggage items;
  • the number of skis, snowboards or other bulky equipment;
  • any pushchairs;
  • and any other information that may affect the type of vehicle required or the organisation of the transport service.

Savoie City Tours cannot be held liable for consequences resulting from incorrect, incomplete or undisclosed information supplied by the customer.

A summary of the information provided will be sent or otherwise made available to the customer when the booking is made. The customer must check this information and inform Savoie City Tours of any error or change as soon as possible.

Any significant modification to the original service, including a change of destination, additional stop, significant change of time or an increase in the number of passengers or luggage items, may result in a change to the price.

3 – Prices

The price of the service is determined according to factors including:

  • the requested journey;
  • the date and time;
  • the vehicle required;
  • the estimated duration;
  • the number of passengers;
  • the volume of luggage and equipment;
  • any additional services requested.

Savoie City Tours communicates the price of the service to the customer before confirmation.

A request for a quotation or availability does not bind either the customer or Savoie City Tours until the booking has been confirmed.

The customer is responsible for checking the information contained in the booking.

Prices are stated including VAT, unless otherwise indicated. Unless otherwise stated at the time of booking, the price includes:

  • the vehicle;
  • the driver;
  • fuel;
  • tolls required for the agreed journey;
  • compulsory insurance relating to the transport activity;
  • and any services expressly included in the offer communicated to the customer.

Any additional service requested after confirmation of the booking may result in an additional charge.

4 – Changes and cancellation of a booking

Any request to amend a booking is subject to the availability of Savoie City Tours.

A change to the journey, date, time, required vehicle, number of passengers or any other significant aspect of the booking may result in a revised price.

Cancellation policy

Where a booking is cancelled by the customer:

  • more than 60 days before the service: 80% of the amount paid will be refunded;
  • between 60 and 31 days before the service: 60% of the amount paid will be refunded;
  • between 30 and 7 days before the service: 30% of the amount paid will be refunded;
  • less than 7 days before the service: no refund will be provided.

In the event of a no-show at the agreed pick-up location and time, no refund will be provided and the full price of the service remains payable.

The applicable cancellation period is calculated according to the scheduled date and time of the pick-up stated in the booking.

Changes during the journey

Any modification requested during the journey, including:

  • a change of destination;
  • an additional stop;
  • a detour requested by the customer;
  • additional waiting time;
  • a change of address;

may result in an additional charge.

Any additional amount will be determined according to the actual modification requested and the additional costs incurred.

Customer delay at the pick-up location

Except for airport pick-ups where flight tracking is available and a valid flight number has been provided, the following waiting conditions may apply:

  • up to 15 minutes late: no additional charge;
  • between 15 and 30 minutes late: €20 including VAT;
  • between 30 and 60 minutes late: €50 including VAT in total;
  • beyond one hour, Savoie City Tours may charge additional waiting time or terminate the pick-up where further waiting would affect subsequent bookings or the driver’s regulatory obligations.

If the customer cannot be contacted and Savoie City Tours has attempted to reach them, the driver may leave the pick-up location. The situation may then be treated as a no-show.

Flight delays

Where a correct flight number has been provided at the time of booking, Savoie City Tours will, where possible, monitor the flight in order to adapt the organisation of the pick-up.

In the event of a significant delay, cancellation, flight change or diversion to another airport, Savoie City Tours will make reasonable efforts to adapt the service.

However, any significant change to the airport, schedule or journey remains subject to operational availability and may result in a revised price.

5 – Payment

Savoie City Tours accepts the payment methods offered at the time of booking, including payment by card and, where accepted, bank transfer or cash.

Unless specific arrangements have been agreed with a professional customer or business partner, the service must be paid for in accordance with the payment terms stated at the time of booking.

Any additional service or expense requested during the journey may be subject to an additional payment.

Tips are entirely optional and remain at the customer’s discretion.

Where a customer wishes to provide a tip to a particular driver after the service, Savoie City Tours undertakes to pass the corresponding amount on to that driver.

Any bank charges arising from a particular payment method or international bank transfer may only be charged to the customer where they have been disclosed and accepted as part of the applicable booking conditions.

6 – Invoicing

An invoice will be issued to the customer in accordance with the applicable regulations and the payment terms of the service.

Where a cancellation results in charges or additional services are invoiced, the relevant amounts may be included on the corresponding invoice.

In the event of late payment of an invoice owed by a professional customer or business partner, late-payment penalties may be applied in accordance with the applicable regulations.

A statutory fixed recovery charge of €40 may also become payable in the event of late payment where provided for under applicable French law. This fixed recovery charge does not apply to private individual customers.

7 – Obligations and liability

Savoie City Tours undertakes to use the necessary means to provide the service in accordance with the confirmed booking.

The company may use transport subcontractors where necessary to provide a service.

Savoie City Tours cannot be held liable for delays or an inability to perform the service resulting from external circumstances that could not reasonably have been foreseen or avoided, including:

  • exceptional weather conditions;
  • road closures;
  • accidents or major traffic disruption;
  • decisions or restrictions imposed by public authorities;
  • strikes;
  • major disruption to the road network;
  • events of force majeure.

For journeys to an airport, Savoie City Tours may recommend a pick-up time based on the journey, foreseeable traffic conditions and other known circumstances. If the customer chooses a later departure time than the one recommended by Savoie City Tours, the company cannot be held liable for consequences directly resulting from that decision.

Savoie City Tours holds the professional insurance required for the transport activities it carries out.

Vehicles and drivers used to provide services must hold the licences, insurance and professional qualifications required for the relevant activity.

Nothing in these General Terms and Conditions of Sale shall exclude or limit any liability which cannot legally be excluded or limited.