Legal notice and privacy policy
Definitions
Customer: any professional or natural person with legal capacity within the meaning of articles 1123 et seq. of the French Civil Code, or any legal entity, visiting the Site to which these general terms and conditions apply.
Services: https://www.savoiecitytours.com/ provides Customers with:
Content: All items making up the information present on the Site, including in particular text, images and videos.
Customer Information: Hereinafter referred to as “Information”, which corresponds to all personal data that may be held by https://www.savoiecitytours.com/ for the management of your account, the management of the customer relationship and for analytical and statistical purposes.
User: Internet user connecting to and using the above-mentioned Site.
Personal information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (article 4 of Law No. 78-17 of 6 January 1978).
The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Presentation of the website.
Pursuant to article 6 of French Law No. 2004-575 of 21 June 2004 for confidence in the digital economy, users of the website https://www.savoiecitytours.com/ are informed of the identity of the various parties involved in its creation and monitoring:
Owner: SARL Savoie City Tours – VAT number: FR06919253963 – 50 B avenue Jean Moulin 73200 Albertville
Publication manager: Samir HOUSSAINI-DESNOYELLE – contact@savoiecitytours.com
Webmaster: Emmanuelle Usclat – hello@emmanuelle-usclat.fr – https://emmanuelle-usclat.fr/
Host: OVH – 2 rue Kellermann 59100 Roubaix – 1007
Data Protection Officer: Samir HOUSSAINI-DESNOYELLE – contact@savoiecitytours.com
Web design: Studio Jacquadi – https://www.studiojacquadi.fr/ – contact@studiojacquadi.fr
Site development: Emmanuelle Usclat – hello@emmanuelle-usclat.fr – https://emmanuelle-usclat.fr/
2. General terms of use of the site and services offered.
The Site is a work of the mind protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Customer may not, in any way, reuse, transfer or exploit for their own account all or part of the elements or works of the Site.
Use of the site https://www.savoiecitytours.com/ implies full acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time; users of the site https://www.savoiecitytours.com/ are therefore invited to consult them regularly.
This website is normally accessible to users at all times. An interruption for technical maintenance reasons may, however, be decided by https://www.savoiecitytours.com/, which will then endeavour to communicate to users the dates and times of the intervention in advance. The website https://www.savoiecitytours.com/ is regularly updated by the party responsible for https://www.savoiecitytours.com/. In the same way, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to be aware of them.
3. Description of the services provided.
The purpose of the website https://www.savoiecitytours.com/ is to provide information about all of the company’s activities. https://www.savoiecitytours.com/ endeavours to provide information on the site https://www.savoiecitytours.com/ that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies or failures to update, whether caused by itself or by third-party partners providing this information.
All information provided on the site https://www.savoiecitytours.com/ is given as an indication only and is subject to change. In addition, the information appearing on the site https://www.savoiecitytours.com/ is not exhaustive. It is provided subject to any modifications made since it was placed online.
4. Contractual limitations regarding technical data.
The site uses JavaScript technology. The website cannot be held liable for any material damage related to the use of the site. In addition, the user of the site undertakes to access the site using recent equipment, containing no viruses, and with an up-to-date, latest-generation browser. The site https://www.savoiecitytours.com/ is hosted by a provider within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The aim is to provide a service that ensures the best possible level of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for the purposes of maintenance, improvement of its infrastructure, failure of its infrastructure, or if the Services generate traffic deemed to be abnormal.
https://www.savoiecitytours.com/ and the host cannot be held liable in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment, in particular linked to network congestion preventing access to the server.
5. Intellectual property and infringement.
https://www.savoiecitytours.com/ is the owner of the intellectual property rights and holds usage rights over all elements accessible on the website, in particular text, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without the prior written authorisation of: https://www.savoiecitytours.com/.
Any unauthorised use of the site or of any of the elements it contains will be considered as constituting infringement and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
6. Limitations of liability.
https://www.savoiecitytours.com/ acts as the publisher of the site. https://www.savoiecitytours.com/ is responsible for the quality and accuracy of the Content it publishes.
https://www.savoiecitytours.com/ cannot be held liable for direct or indirect damage caused to the user’s equipment when accessing the website https://www.savoiecitytours.com/, resulting either from the use of equipment that does not meet the specifications set out in point 4, or from the appearance of a bug or an incompatibility.
https://www.savoiecitytours.com/ cannot be held liable for indirect damage (such as, for example, loss of business or loss of opportunity) resulting from the use of the site https://www.savoiecitytours.com/. Interactive spaces (the possibility of asking questions in the contact area) are available to users. https://www.savoiecitytours.com/ reserves the right to remove, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://www.savoiecitytours.com/ also reserves the right to pursue the civil and/or criminal liability of the user, in particular in the event of a racist, offensive, defamatory or pornographic message, regardless of the medium used (text, photograph, etc.).
7. Management of personal data.
The Customer is informed of the regulations concerning marketing communication, the French Law of 21 June 2014 for confidence in the Digital Economy, the French Data Protection Act of 6 August 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Parties responsible for the collection of personal data
For the Personal Data collected in connection with the creation of the User’s personal account and their navigation on the Site, the controller of the Personal Data is: Savoie City Tours. https://www.savoiecitytours.com/ is represented by Samir HOUSSAINI-DESNOYELLE, its legal representative.
As the controller of the data it collects, https://www.savoiecitytours.com/ undertakes to comply with the framework of the legal provisions in force. It is in particular for the Customer to establish the purposes of its data processing, to provide its prospects and customers, on the basis of their consent, with complete information on the processing of their personal data, and to maintain an accurate record of processing activities. Whenever https://www.savoiecitytours.com/ processes Personal Data, https://www.savoiecitytours.com/ takes all reasonable steps to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://www.savoiecitytours.com/ processes it.
7.2 Purpose of the data collected
https://www.savoiecitytours.com/ may process all or part of the data:
- to allow navigation on the Site and the management and traceability of the services ordered by the user: data relating to connection to and use of the Site, invoicing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for navigation, IP address, password (hashed)
- to improve navigation on the Site: connection and usage data
- to conduct optional satisfaction surveys on https://www.savoiecitytours.com/: email address
- to conduct communication campaigns (SMS, email): telephone number, email address
https://www.savoiecitytours.com/ does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.
7.3 Right of access, rectification and objection
In accordance with the European regulations in force, Users of https://www.savoiecitytours.com/ have the following rights:
- right of access (article 15 GDPR) and rectification (article 16 GDPR), updating and completeness of Users’ data; right to block or erase Users’ personal data (article 17 GDPR), when it is inaccurate, incomplete, ambiguous, out of date, or when the collection, use, communication or storage of such data is prohibited
- right to withdraw consent at any time (article 13-2c GDPR)
- right to restriction of processing of Users’ data (article 18 GDPR)
- right to object to the processing of Users’ data (article 21 GDPR)
- right to data portability that Users have provided, where such data is subject to automated processing based on their consent or on a contract (article 20 GDPR)
- right to define the fate of Users’ data after their death and to choose to whom https://www.savoiecitytours.com/ should (or should not) communicate their data to a third party previously designated by them
As soon as https://www.savoiecitytours.com/ becomes aware of a User’s death and in the absence of instructions from them, https://www.savoiecitytours.com/ undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to know how https://www.savoiecitytours.com/ uses their Personal Data, request that it be rectified or object to its processing, the User may contact https://www.savoiecitytours.com/ in writing at the following address: Savoie City Tours – DPO, Samir HOUSSAINI-DESNOYELLE
50 B avenue Jean Moulin 73200 Albertville.
In such case, the User must indicate the Personal Data that they would like https://www.savoiecitytours.com/ to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport).
Requests for deletion of Personal Data will be subject to the obligations imposed on https://www.savoiecitytours.com/ by law, in particular with regard to the retention or archiving of documents. Finally, Users of https://www.savoiecitytours.com/ may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).
7.4 Non-disclosure of personal data
https://www.savoiecitytours.com/ undertakes not to process, host or transfer the Information collected about its Customers to a country located outside the European Union or recognised as “inadequate” by the European Commission without informing the customer beforehand. However, https://www.savoiecitytours.com/ remains free to choose its technical and commercial subcontractors, on condition that they provide sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
https://www.savoiecitytours.com/ undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information comes to the attention of https://www.savoiecitytours.com/, the latter must inform the Customer as soon as possible and communicate the corrective measures taken. Furthermore, https://www.savoiecitytours.com/ does not collect any “sensitive data”.
The User’s Personal Data may be processed by subsidiaries of https://www.savoiecitytours.com/ and by subcontractors (service providers), exclusively for the purpose of achieving the aims of this policy.
Within the limits of their respective responsibilities and for the purposes recalled above, the main persons likely to have access to the data of Users of https://www.savoiecitytours.com/ are mainly the agents of our customer service.
7.5 Types of data collected
Regarding users of a https://www.savoiecitytours.com/ Site, we collect the following data, which is essential for the operation of the service, and which will be kept for a maximum period of 12 months after the end of the contractual relationship:
surname, first name, email, telephone number (optional)
https://www.savoiecitytours.com/ also collects information that helps to improve the user experience and to provide contextualised advice:
anonymous statistical data (demographic, geographic, use of the platform, pages visited)
This data is kept for a maximum period of 12 months after the end of the contractual relationship.
8. Incident notification
Whatever efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, both at national and European level. We undertake to fully inform our customers of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the user of the site https://www.savoiecitytours.com/ is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the hypothesis of the acquisition of https://www.savoiecitytours.com/ and its rights would allow the transmission of said information to the potential acquirer, who would in turn be bound by the same obligation of storage and modification of the data vis-à-vis the user of the site https://www.savoiecitytours.com/.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, https://www.savoiecitytours.com/ uses networks protected by standard measures such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, https://www.savoiecitytours.com/ takes all reasonable measures to protect it against any loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. Hyperlinks, “cookies” and Internet tags
The site https://www.savoiecitytours.com/ contains a number of hyperlinks to other sites, set up with the authorisation of https://www.savoiecitytours.com/. However, https://www.savoiecitytours.com/ has no possibility of checking the content of the sites visited in this way, and will therefore assume no responsibility for this. Unless you decide to disable cookies, you accept that the site may use them. You can disable these cookies at any time and free of charge using the deactivation options offered to you and set out below, bearing in mind that this may reduce or prevent accessibility to all or part of the Services offered by the site.
9.1. “COOKIES”
A “cookie” is a small information file sent to the User’s browser and saved on the User’s terminal (e.g. computer, smartphone) (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, as well as the date and time of access. Cookies pose no risk of damage to the User’s terminal.
https://www.savoiecitytours.com/ may process the User’s information concerning their visit to the Site, such as the pages consulted and the searches carried out. This information enables https://www.savoiecitytours.com/ to improve the content of the Site and the User’s navigation.
As Cookies facilitate navigation and/or the provision of the services offered by the Site, the User may configure their browser to allow them to decide whether or not they wish to accept them, so that Cookies are saved on the terminal or, on the contrary, so that they are rejected, either systematically or according to their sender. The User may also configure their browsing software so that they are offered the option of accepting or refusing Cookies on a case-by-case basis, before a Cookie may be saved on their terminal. https://www.savoiecitytours.com/ informs the User that, in this case, not all the functionalities of their browsing software may be available.
If the User refuses to save Cookies on their terminal or browser, or if the User deletes those already saved, the User is informed that their navigation and experience on the Site may be limited. This could also be the case when https://www.savoiecitytours.com/ or one of its service providers cannot recognise, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
Where applicable, https://www.savoiecitytours.com/ disclaims all liability for the consequences relating to the degraded operation of the Site and of the services that may be offered by https://www.savoiecitytours.com/, resulting from (i) the User’s refusal of Cookies (ii) the inability of https://www.savoiecitytours.com/ to save or consult the Cookies necessary for their operation due to the User’s choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will indicate how the User can modify their preferences regarding Cookies.
At any time, the User can choose to express and modify their preferences regarding Cookies. https://www.savoiecitytours.com/ may also use the services of external providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, LinkedIn and Google Plus appearing on the Site of https://www.savoiecitytours.com/ or in its mobile application, and if the User has accepted the placement of cookies by continuing to browse the Website or mobile application of https://www.savoiecitytours.com/, Twitter, Facebook, LinkedIn and Google Plus may also place cookies on your terminals (computer, tablet, mobile phone).
These types of cookies are only placed on your terminals on condition that you consent to them, by continuing to browse the Website or mobile application of https://www.savoiecitytours.com/. At any time, however, the User may withdraw their consent to https://www.savoiecitytours.com/ placing this type of cookies.
Article 9.2. INTERNET TAGS
https://www.savoiecitytours.com/ may occasionally use Internet tags (also known as “tags”, or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them via a web analytics partner who may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.
These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.
This technology enables https://www.savoiecitytours.com/ to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User’s use of this Site.
The external service provider may collect information about visitors to the Site and other Internet sites through these tags, produce reports on the activity of the Site for the attention of https://www.savoiecitytours.com/, and provide other services relating to the use of it and of the Internet.
10. Applicable law and jurisdiction.
Any dispute relating to the use of the site https://www.savoiecitytours.com/ is subject to French law. Except where the law does not permit it, exclusive jurisdiction is granted to the competent courts of Annecy.
